Services Quality Management Policy

Fast Trac Services (UK) Ltd maintains a Quality Management Policy to ensure we continuously attain improved customer satisfaction, a stable customer base and improved efficiency; identifying problems early and rectifying them to minimise costs.

We are dedicated to ensuring customer satisfaction, offering top quality transport, shipping and warehousing services at fair and reasonable prices. We listen to our clients needs and want to build a positive business relationship.

Our aim is to be the first choice for freight forwarding from the UK to other overseas locations. In order to achieve this we work to build sustainable long-term relationships with our clients. This ethos is centred on understanding our clients needs, working in partnership with our clients and then adding value accordingly.

We understand that maintaining the efficiency of the supply chain is essential to business success and we aim to provide the best service we can to ensure this for our clients.

We have set values to ensure consistency in the services we provide:

- Customer – We endeavour to deliver customer satisfaction every time and exceed expectations.

- Innovation – We stay up to date with technology to help us stay one step ahead of the competition.

- Performance – We strive to exceed industry standards and be the benchmark for success.

- Quality Management Policy – We strive to exceed industry standards and be the benchmark for success.

- We are 100% committed to excellence and total customer satisfaction in our performance and pledge to professionally carry out our responsibilities. We believe our customers requirements should be supported from concept to delivery.

We strive to continuously identify areas of our operation and adapt them as best possible to achieve a competitive advantage. We do this by constantly looking at our competitors’ performance in comparison with each other and ourselves.

Fast Trac Services (UK) Ltd will at all times operate in a spirit of complete honesty with clients to obtain and retain a positive working relationship.

We take all customer feedback very seriously and will take on board any suggestions or recommendations as to how we can better our service.

We have well established and long term relationships with our suppliers and sub contractors to ensure services are delivered on time and to the highest standard.